Soft Stallions (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, engage our services, or communicate with us.

1. Company Information

Soft Stallions
418 Broadway, Albany, NY 12207
Phone: +1 (518) 986-0668

2. Information We Collect

A. Personal Information

• Full name
• Email address
• Phone number
• Company name
• Business address
• Billing and payment details
• Information submitted through contact forms or consultations

B. Business & Service Data

While providing Healthcare BPO, Back Office Support, and Real Estate Lead Generation services, we may process:

• Patient administrative data (as authorized by clients)
• Insurance verification information
• Medical billing and coding data
• Revenue cycle documentation
• Real estate property and seller information
• Call recordings for quality assurance

C. Technical Data

• IP address
• Browser type
• Device information
• Cookies and analytics data
• Website interaction data

3. How We Use Information

• Deliver outsourcing and BPO services
• Respond to inquiries and schedule consultations
• Improve website performance and user experience
• Process payments and service agreements
• Ensure legal and regulatory compliance
• Prevent fraud and unauthorized access

4. Healthcare Data & Confidentiality

When handling healthcare-related information, Soft Stallions operates under strict confidentiality standards. We implement administrative, technical, and physical safeguards. Access to healthcare data is restricted to authorized personnel only and handled in accordance with applicable U.S. healthcare regulations and contractual obligations.

5. Real Estate & Telemarketing Compliance

Real estate lead data may be sourced from publicly available records or authorized data providers. We operate in accordance with applicable telemarketing and consumer protection laws and perform outreach strictly for legitimate business purposes.

6. Data Sharing & Disclosure

We do not sell or rent personal information. Data may be shared only:

• With authorized employees and contractors under confidentiality agreements
• With service providers assisting in business operations
• When required by law or legal process
• To protect the rights and security of the company and its clients

7. Data Security

We implement industry-standard safeguards including encrypted communications, access control systems, secure cloud infrastructure, and internal monitoring procedures to protect sensitive information.

8. Data Retention

Information is retained only as long as necessary to fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements.

9. Cookies & Tracking

Our website may use cookies and analytics tools to enhance user experience and monitor performance. Users may adjust browser settings to disable cookies.

10. Your Rights

Depending on your jurisdiction, you may request access, correction, or deletion of your personal information, subject to legal limitations.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Continued use of our services constitutes acceptance of updates.